Shipping policy

We’re excited to bring our beautiful handmade treasures to your doorstep! Here's everything you need to know about our delivery options and costs:


Delivery Zones and Options

At the moment we ship to Finland and Switzerland. Delivery times are the shipping companies’ estimates in business days, counted from the day your order is dispatched. We do our best to get your parcel to you quickly, but delays in transit are sometimes outside our control. Thank you for your patience! 💚

Free shipping thresholds apply automatically at checkout.

1. Finland

  • Standard (Pickup Point): € 6.90
    Estimated delivery: 1-3 business days
  • Posti - Pikkupaketti ovelle tai postilaatikkoon: € 7.90
    Estimated delivery: 2-5 business days
  • Matkahuolto - Jakopaketti (Home Delivery): € 13.90
    Estimated delivery: 1-2 business days
  • Posti - Express (Home Delivery): € 14.90
    Estimated delivery: 1-2 business days
  • Free Shipping (Standard / Posti Pikkupaketti): On orders over € 75

2. Switzerland

  • GLS (Home Delivery): € 13.90
    Estimated delivery: 3-6 business days
  • Free Shipping: On orders over € 150

Orders outside the EU: duties & taxes

Prices for deliveries outside the EU are shown excluding VAT. Import duties, taxes and carrier fees may be payable on delivery. These are set by your country’s customs and the carrier, not by us, and are the recipient’s responsibility. Questions before you order? Just email us at info@rauhacrafts.com 😊


⚠️ EU Countries (Outside Finland) – TEMPORARILY UNAVAILABLE

We are temporarily pausing all shipments to EU countries outside Finland due to new PPWR (Packaging and Packaging Waste Regulation) compliance requirements.

We understand this impacts our valued customers across Europe, and we're working hard to find a path forward. We remain committed to ethical, compliant business practices and hope to resume shipping as soon as possible.

For updates, please sign up for our newsletter and follow us on Instagram @rauha.crafts.

Thank you for your patience and understanding. 💚


Order Processing Times and Shipment Tracking

We aim to process and ship all orders within 1-2 business days. We pack and ship every order ourselves from Jyväskylä, Finland 🌿. Once your order has shipped, you will receive an email with your tracking link, so you can follow your order every step of the way! 

Once your order is on its way, it is in the hands of our shipping partners. Occasionally, there may be a slight delay in scanning your package, so it might not appear in their system right away, even though it has already left us. If this happens, please allow an additional 1-2 days for the tracking to update.


Damaged Items Policy

We take great care in ensuring your order arrives safely, but we understand that sometimes things can go wrong in transit. If your order arrives damaged, don’t worry—we're here to help!

What to do if your item is damaged:

  1. Contact us promptly: Please reach out to us within 7 days of receiving the damaged item. You can email us at support@rauhacrafts.com with the subject line “Damaged Item – Order # [your order number].”
  2. Provide details: Kindly include a brief description of the damage along with photos of the item and the packaging. This will help us assess the situation quickly.
  3. Resolution: Once we’ve reviewed the details, we’ll work with you to either send a replacement for the damaged item (if available), or issue a refund.


Automatically Returned Orders

Why orders may be returned:

  • Incorrect or incomplete address: If the shipping address provided is incorrect, incomplete, or cannot be delivered to, the package may be sent back to us.
  • Failed delivery attempts: Most shipping providers will attempt delivery multiple times. If they are unable to deliver after several attempts, the package may be returned.
  • Unclaimed packages: If a package isn’t collected from the pickup point within the specified time, it will be automatically returned.
  • Unpaid import charges (outside the EU): If import duties, taxes or carrier fees aren’t paid on delivery, the parcel is returned to us and handled as a returned order.

What happens next:

  • Contact us: If your order has been returned to us, we will notify you as soon as we receive it and work with you to arrange re-shipping.
  • Additional shipping costs: For reshipping the package, additional shipping fees may apply, as we will need to cover the courier's Return to Sender (RTS) fee and the cost of sending it again.

Refunds for returned orders:

  • If you prefer a refund instead of reshipment, we will process it as soon as the package comes back to us, deducting the original shipping cost and the courier's Return to Sender (RTS) fee.

How to avoid returns:

  • Double-check your shipping address when placing your order to ensure it’s accurate.
  • Keep an eye on tracking updates to make sure your package is received or picked up in time.


We’re here for you!

If you have any questions about shipping, delivery times, or just want to chat about our products, don’t hesitate to reach out. We’re always happy to help!